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Blocked Drain

Reported via desktop in the Blocked/Damaged category anonymously at 10:56, Tuesday 21 May 2024

Sent to West Northamptonshire Council less than a minute later. ref: 6000922.

I reported a problem with a blocked drain at 185 Weedon Road. The previous reference numbers for the reports were 5772940 and 5833931 It was looked at and marked "fixed" but nobody let me know they had come to do the job and appear to have just cleared a drain further up the road. I told our contractors the drains were cleared, they came back and reported that there was still a blockage. Here is an extract from their report: We found this was still holding water, we carried out a look see and found the drain was still blocked 6m ds. As we need to jet etc prior to the liner installation we need the ds to be free flowing. Either the WB or highways need to clear there asset. Please ask your men to return to the job and call me when on site 07802 500054 Thanks M Wright

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Updates

  • Thank you for reporting a fault. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    State changed to: Investigating

    Posted by West Northamptonshire Council at 10:56, Tuesday 21 May 2024

  • Investigation: Completed (Defect Found), Defect Repair: Not Started - We can confirm that we have now raised a drainage investigation to take place within the next 26 weeks.
    For more information about our services, please visit https://www.westnorthants.gov.uk/ parking-roads-and-transport
    You can also keep up to date on highways by following us on Facebook and Twitter @wnhighways

    Posted by West Northamptonshire Council at 09:33, Wednesday 29 May 2024

  • A 6 months wait is not acceptable. We have contractors from ANSA who are halfway through a job to clear and line the rainwater pipes on our property. They cannot wait 6 months to complete. here is the email response I received when i told them about the delay: Dear Mr Wright Thank you for providing the below, 26 weeks?? Is there anyone you can call to discuss this as waiting that length of time is simply unacceptable. Please keep me updated, hopefully if you get chance to speak to someone, they should be able to give you a confirmed date of attendance and insist when they do attend that they make themselves known to you. Thanks Joanne Marsden Customer Service Operative| CET Underground Services Incorporating Ansa UK Limited T: 0330 555 4020 E: claims@ansaltd.com Ansa UK LTD, East Building Cable Drive Walsall WS2 7BN

    Posted by Mick Wright at 12:05, Monday 10 June 2024

  • Investigation: Completed (Defect Found), Defect Repair: Not Started - We are sorry to hear that you are unhappy about the timeframe given. We do hope to complete these works as soon as possible. To see how we classify defects please follow: https://www.westnorthants.gov.uk/ roads-and-paths-maintenance/ report-potholes-or-highway-problem
    For more information about our services, please visit https://www.westnorthants.gov.uk/ parking-roads-and-transport
    You can also keep up to date on highways by following us on Facebook and Twitter @wnhighways
    For more information about our services, please visit https://www.westnorthants.gov.uk/ parking-roads-and-transport
    You can also keep up to date on highways by following us on Facebook and Twitter @wnhighways

    Posted by West Northamptonshire Council at 15:00, Friday 21 June 2024

  • Investigation: Completed (Defect Found), Defect Repair: Scheduled

    State changed to: Action scheduled

    Posted by West Northamptonshire Council at 09:36, Friday 9 August 2024

  • Investigation: Completed (Defect Found), Defect Repair: Ongoing

    State changed to: In progress

    Posted by West Northamptonshire Council at 10:10, Friday 9 August 2024

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