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See Ref 6929979

Reported via desktop in the Potholes / Highway Condition category anonymously at 16:47, Tuesday 14 January 2025

Sent to West Northamptonshire Council less than a minute later. ref: 6979821.

Copy of my original report - Deep pothole on Yeomanry Way, just north of bus stop I drove over this pothole, causing a puncture needing emergency tyre replacement at £225 which I wish to claim for. Photos taken the following morning (Christmas Eve) show yellow spray marking indicating the problem was known. Exact location either NN11 9HE or NN11 4QR.

The report's reference number is 6929979. Please quote this if you need to contact the council about this report.

You have now incorrectly closed this. What has happened is that you have filled the pothole following my complaint, and sent someone out to say there is no pothole! See my photos showing my original hole and now the repaired one. It is the same hole as can be seen by the orange paint. I will continue to pursue this and my claim is currently for £225. Thank you

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Updates

  • Thank you for reporting a fault. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    State changed to: Investigating

    Posted by West Northamptonshire Council at 16:47, Tuesday 14 January 2025

  • Investigation: Completed (No Action Necessary) - Thank you for your enquiry. A qualified Highways Inspector has attended the location and can confirm that the defect has been repaired. Your enquiry will now be closed. If for any reason you believe we have not attended the correct defect, please inform us by raising a new enquiry.

    Should you be requesting financial assistance in repairing your vehicle you can pursue an insurance claim against West Northamptonshire Council as the local highway authority. This can be done by contacting the Council’s Insurance Team by email:
    sharedinsuranceclaims@westnorthants.gov.uk or by post at: Insurance Services, West Northamptonshire Council, Angel Street, Northampton, NN1 1ED.

    State changed to: No further action

    Posted by West Northamptonshire Council at 15:53, Tuesday 21 January 2025

This report is now closed to updates from the public. You can make a new report in the same location.