Investigating
Two large potholes in both wheel tracks on Croughton Road cracked my alloy.
Sent to West Northamptonshire Council less than a minute later. ref: 7285191.
Dear [Recipient’s Name or Sir/Madam],
I am writing to formally report a series of potholes and submit a claim for vehicle damage sustained on 09/03/2025 while driving on Croughton Road OX173BA - approximate coordinates (51.9957895, -1.2476473)
The potholes are present in both wheel tracks and have developed from a deteriorating road filler joint, which has perished over time. This has resulted in a dip in the road surface, followed by a sharp impact against the level surface, leading to a significant jolt upon driving over it. Unfortunately, this caused a crack in my alloy wheel, resulting in damage that now requires repair or replacement.
I have attached photographs of the potholes, the damage to my vehicle, and I have dash cam footage which I would like to share but I cannot on this section. Please share with me an email which I can forward the footage to. I will be claiming compensation for the damage caused to my alloy and any other damage potentially caused to the steering or suspension upon further investigation.
Please let me know how you wish to proceed. I look forward to your response.
Kind regards,
Updates
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Thank you for reporting a fault. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.
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Investigation: Completed (Defect Found) - Thank you for your enquiry. We can confirm that we have been made aware of this issue. and the trech has now been repaired
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To whom it may concern,
Please find attached a photo of the crack in my alloy wheel caused by the pothole. I have taken the wheel to a repair shop for a temporary weld repair to ensure the vehicle remains safe to drive.
Additionally, I have dash cam footage of the incident, which I am happy to provide upon request as further evidence of the damage and the condition of the road.
This situation has been a significant inconvenience, costing me both time and money. I would appreciate an update on my claim and any next steps required.
I look forward to your response.
Best regards, Abteen
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Thank you for providing an update. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.
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Investigation: Completed (Defect Found) - Thank you for your enquiry. Should you be requesting financial assistance in repairing your vehicle you can pursue an insurance claim against West Northamptonshire Council as the local highway authority. This can be done by contacting the Council’s Insurance Team by email:
sharedinsuranceclaims@westnorthants.gov.uk or by post at: Insurance Services, West Northamptonshire Council, Angel Street, Northampton, NN1 1ED.For more information about our services, please visit https://www.westnorthants.gov.uk/ parking-roads-and-transport
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