NORBITAL signs pointing incorrectly

Updates

• Thank you for reporting a fault. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

  State changed to: Investigating

  Posted by West Northamptonshire Council at 09:53, Sun 6 July 2025

• Investigation: Completed (Fixed on site) - Thank you for your enquiry. A qualified Highways Inspector has attended the location and carried out an immediate permanent repair / maintenance. Your enquiry will now be closed. If for any reason you believe we have not attended the correct defect, please inform us by raising a new enquiry.

  State changed to: Fixed

  Posted by West Northamptonshire Council at 07:48, Tue 8 July 2025

• Investigation: Ongoing (Fixed on site) - Thank you for your enquiry. A qualified Highways Inspector has attended the location and carried out an immediate permanent repair / maintenance. Your enquiry will now be closed. If for any reason you believe we have not attended the correct defect, please inform us by raising a new enquiry.

  State changed to: Investigating

  Posted by West Northamptonshire Council at 08:50, Thu 28 August 2025

• Still open, via questionnaire, 07:42, Mon 1 September 2025

• zoom

  It’s been 10 weeks since I reported this defect. Since then, it’s been closed as fixed, then re-opened when I pointed out that it hadn’t been fixed. This isn’t a difficult piece of work to fix. It will take someone with a ladder just 10 minutes to realign the fingers correctly. What’s the delay?

  Posted anonymously at 20:47, Sat 13 September 2025

• Thank you for providing an update. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

  Posted by West Northamptonshire Council at 20:47, Sat 13 September 2025

• Investigation: Completed (Fixed on site), Defect Repair: Not Started - Thank you for your enquiry. A qualified Highways Inspector has assessed the location and we can confirm that in accordance with the WNC Highways Inspection Manual, the defect meets the requirement for a Priority 4 repair. We will schedule a repair to be completed within 26 weeks. Our current average response time for a Priority 4 repair is 59 days.

  Posted by West Northamptonshire Council at 07:18, Tue 16 September 2025

• Still open, via questionnaire, 08:04, Mon 29 September 2025

• zoom

  It shouldn’t take 26 weeks to fix this. So I’ve turned the signs myself so that they’re now pointing in the right direction. The reason they were pointing incorrectly is that the brackets holding the signs to the post are broken.

  Posted anonymously at 21:50, Fri 17 October 2025

• Investigation: Completed (Defect Found), Defect Repair: Not Started - Thank you for your enquiry. We can confirm that we have been made aware of this issue. A works order has been raised which you can follow on 7815291 and add updates. The expected completion date for these works will be 17/03/2026

  Posted by West Northamptonshire Council at 18:33, Sun 19 October 2025

• Still open, via questionnaire, 08:31, Mon 27 October 2025

• Investigation: Completed (Defect Found), Defect Repair: Scheduled

  State changed to: Action scheduled

  Posted by West Northamptonshire Council at 16:19, Thu 6 November 2025

• Investigation: Completed (Defect Found), Defect Repair: Ongoing

  State changed to: In progress

  Posted by West Northamptonshire Council at 11:34, Fri 7 November 2025

• Investigation: Completed (Defect Found), Defect Repair: Work Completed

  State changed to: Fixed

  Posted by West Northamptonshire Council at 12:27, Fri 7 November 2025