Investigating
Collapsed Drain flooding property
Sent to West Northamptonshire Council less than a minute later. ref: 8495463.
Call from resident whose property is flooding. The drain here is collapsed and Anglian Water have been out to confirm it is a highways issue. Resident is anxious as there is more rain on the way. Phoned through to emergency HUB.
Updates
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Thank you for reporting a fault. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.
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Investigation: Completed (Defect Found), Defect Repair: Not Started - Thank you for your enquiry. A qualified Highways Inspector has assessed the location and we can confirm that in accordance with the WNC Highways Inspection Manual, the flooding has been assessed and requires a Priority 3 response. We will schedule drainage investigation work to be completed within 28 days. When the investigation has been completed, we will inform you of our findings and course of action. Our current average response time for a Priority 3 is 12 days.
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Both Anglia Water and Semilong Drainage Co have attended and sent cameras down pictures of the drain that what was put in by WNC to take away the surface water. It is damaged and the water does not drain away from Kent Cottage and floods her home regularly. This lady is very elderly and disabled and she cannot take care of this herself at all. This is a very serious problem and ongoing and has been identified clearly by Anglia Water and Semilong. Urgent action needed. This is not a normal street drain. This is a drain that joins the main drain that is smashed. Photos are on their way.
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Investigation: Completed (Defect Found), Defect Repair: Not Started - Thank you for your enquiry. A qualified Highways Inspector has assessed the location and we can confirm that in accordance with the WNC Highways Inspection Manual, the flooding has been assessed and requires a Priority 3 response. We will schedule drainage investigation work to be completed within 28 days. When the investigation has been completed, we will inform you of our findings and course of action. Our current average response time for a Priority 3 is 12 days.
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